FAQ

Where are you based?

We are registered as a UK Ltd business but operate worldwide.


What routes do you cover?

Currently, we cover air-transport routes from Thailand and Bulgaria only.


What service do you offer?

Actionfordogs Ltd is a full-service pet transportation service. We can also organise all export documents, door to door collections and drop-offs, and all paperwork needed for travel. 


Do you help sanctuaries directly?

Although we are registered as a 'for profit' business, we donate any proceeds leftover from our journeys to charity. So your transport helps rescue more dogs! All unwanted crates after our journeys are donated to pet charities around the world, so if you do not need your pet's crate after the journey feel free to tell the driver who can organise the donation for you.


Who will accompany my pet?

We have a small but trust-worthy team of flight nannies, all of whom have extensive experience and qualifications in animal care. You will have full contact with your flyer and the A4D team throughout the booking, planning, and journey. 


What happens if my pet can't fly?

In the event your pet cannot fly, we have the following refund policies:

  • Paperwork issues (unless using our paperwork service) = No refund of fees, but we can transfer your pet onto another flight for £275.
  • Sickness of your pet = Free transfer onto another flight
  • Death of your pet = 80% refund


Can I cancel my booking?

In the event you wish to cancel your booking, the following refund policy applies:

  • Cancellation with 31+ days notice = Full refund, excluding deposit
  • Cancellation with less than 31 days notice = 50% refund, excluding deposit
  • Cancellation with 7 or less days notice = No refund



Have more questions? Contact us directly!

About Us

 

We are an all star team of animal lovers from around the world who all have one thing in common - wanting to help street animals of the world!


We are a UK Ltd Company and fully registered and insured Pet Transport, ensuring you peace of mind for the entire journey. 


Get in Touch

contact@actionfordogs.com


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